Privacy and text messages
Text messages
When you text (346) 464-8182 or message us on WhatsApp, you are asking us to reply by text. We reply only to people who text us first. We do not send marketing texts to numbers that have not messaged us. Message frequency varies with your request. Message and data rates may apply. Reply STOP at any time to stop all messages; reply HELP for help. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
What we keep
- Your phone number and the messages you send us, so we can arrange and keep track of care.
- For families: the name, address and care needs you tell us about the person receiving care. We ask only for what we need to send the right caregiver.
- For caregivers: your name, contact details, the ZIPs and days you can work, and the results of identity, background and registry checks you consent to before hire. Background checks are run by a licensed consumer reporting agency under the Fair Credit Reporting Act; you will receive its disclosures and a copy of your report on request.
- For agencies: your business contact and the shifts you ask us to cover.
What we do not do
- We do not sell your information.
- We do not share caregiver check results with anyone but the caregiver and Seven Granny staff who need them.
- We do not send automated marketing texts or robocalls.
Who sees it
Seven Granny staff and Granny, the assistant that replies to your texts, backed by the team. Messages are hosted with our service providers (messaging, hosting, payments, background screening). Each provider handles data only to provide its service to us.
Your choices
Text STOP to end messages. Text DELETE and we will remove your conversation and contact details within 30 days, except records we must keep for employment, payment or legal reasons. Ask questions by texting the same number.
Payments
Card payments are processed by our payment provider; we never see or store your full card number.